Privacy Policy

Introduction

Lumina ERP, LLC ("we," "us," or "our") is a Delaware limited liability company operating Lumina-ERP.com and related customer-facing services.

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, communicate with us, or engage our Prophet 21 consulting and related ERP services.

Information We Collect

We collect information you provide directly and limited technical information that is generated automatically when you interact with our website and services.

• Contact details you submit such as name, email address, phone number, company name, and any details included in your message.
• General website usage information such as browser type, pages visited, approximate location, device type, navigation flow, and feature interaction events.
• Optional location data if you explicitly use a browser-based location helper.
• Optional LinkedIn profile data if you explicitly authorize a temporary pre-fill workflow.

How We Use Information

• Respond to inquiries and provide requested consulting or support services.
• Communicate with you about projects, proposals, services, and account activity.
• Improve website layout, copy, forms, analytics, and overall user experience.
• Understand which content and workflows are useful to visitors.
• Comply with legal, contractual, and security obligations.

Third-Party Services

We use a limited set of third-party providers to operate the website, process contact requests, power analytics, and support customer communication.

• Google Analytics 4 for website analytics and interaction measurement.
• Google Tag Manager to manage analytics and tracking scripts.
• Cloudflare for hosting, CDN, bot management, security, and delivery.
• Mapbox for optional mapping, search, and geolocation assistance.
• LinkedIn for optional profile-based contact form pre-fill.
• Odoo CRM for lead storage and follow-up workflows.
• Intercom for live chat and customer engagement.

Cookies

Our site uses security and analytics cookies. We do not use advertising cookies and we do not sell data collected through cookies.

• Cloudflare cookies such as __cf_bm and cf_clearance for security and bot protection.
• Google Analytics cookies such as _ga and session-related analytics cookies for traffic analysis.
• Browser controls may allow you to block or clear cookies, though some site functions may be affected.

Data Retention

• Contact form submissions are retained in our CRM while the business relationship remains active or until deletion is requested where applicable.
• Analytics event data is retained according to provider settings, typically up to 14 months for event-level analytics.
• Optional LinkedIn pre-fill data is used for the active form session and is not retained as a reusable access token.

Your Rights

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information where applicable.
• Opt out of marketing communications.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information, including HTTPS delivery, Cloudflare security controls, and restricted internal access to operational systems.

Children’s Privacy

Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Material updates will be reflected on this page with a revised last-updated date.

Contact

• Company: Lumina ERP, LLC
• Email: privacy@lumina-erp.com
• Phone: (832) 539-7550
• Mailing Address: 8080 Westpark Drive, Ste 80341, Houston, TX 77063